Frequently Asked Questions

SmartFlow® is a brand of A.H. Furnico, Inc.

SmartFlow® Toilets – Frequently Asked Questions

Product Features

Q: What makes SmartFlow toilets different from regular toilets?
A: SmartFlow® toilets combine a powerful 1500g flush (tested with 24 golf balls) with advanced bidet features like warm water wash, heated seat, soothing air dry, LED night light, and automatic lid opening and flushing. They provide both superior hygiene and comfort.

Q: Do SmartFlow toilets have a water tank or are they tankless?
A: The SmartFlow DL-968 features a built-in water tank design. This ensures consistent water pressure and reliability, even in homes with lower water pressure.

Q: What is SmartFlow's capacitive foot sensor and how is it different from other brands' infrared sensors?
A: SmartFlow’s capacitive foot sensor works at a short range, requiring your foot to almost touch the sensor for activation. This prevents accidental triggers. Other brands use infrared sensors that detect from a longer distance—meaning walking past or cleaning near the toilet can unintentionally cause the lid to open or the toilet to flush.

Q: Are SmartFlow toilets suitable for seniors?
A: Yes. SmartFlow’s hands-free features (auto open/close lid, warm water wash, and air dry) reduce the need for twisting or wiping, making it safer and more comfortable for seniors and people with mobility challenges.

Installation & Setup

Q: Do I need a professional plumber to install my smart toilet?
A: While basic plumbing knowledge is helpful, SmartFlow toilets are designed for straightforward installation. We recommend professional installation for electrical connections and to ensure proper water pressure. Installation guides are included with every purchase.

Q: What electrical requirements do smart toilets have?
A: Most models require a standard 120V GFCI outlet within 3 feet of the toilet. Some premium models may need a dedicated circuit. Check your model’s specifications for details.

Q: What water pressure is required?
A: SmartFlow toilets work best with water pressure between 20–80 PSI. Most homes fall within this range, but we recommend checking your water pressure before installation.

Q: Are SmartFlow toilets compatible with septic systems?
A: Yes! SmartFlow toilets are septic-safe and use efficient flushing technology that’s gentle on septic systems.

Features & Operation

Q: How do the bidet functions work?
A: SmartFlow bidets offer adjustable water temperature, pressure, and nozzle positioning. Each model includes both rear and front cleansing options, plus warm air drying.

Maintenance & Cleaning

Q: How do I clean my smart toilet?
A: Use mild, non-abrasive cleaners. Avoid bleach or harsh chemicals on electronic components. The self-cleaning nozzles require minimal maintenance, and most models include automatic cleaning cycles.

Q: How often should I replace filters?
A: Water filters should be cleaned or replaced every 6–12 months depending on usage and water quality. Deodorizing filters typically last about 60 months. Convenient filter subscription options are available.

Warranty & Support

Q: What warranty is included?
A: SmartFlow toilets come with a 3-year residential warranty (1 year for commercial use), covering parts and labor. Extended warranty options are available at purchase.

Q: Do you offer technical support?
A: Yes! Our U.S.-based technical support team is available Monday–Friday, 8AM–6PM EST. We also provide video troubleshooting sessions and extensive online resources.

Shipping & Returns

Q: How is my smart toilet shipped?
A: SmartFlow toilets are shipped via freight delivery with curbside drop-off. White glove service and inside delivery options are available for an additional fee.

Q: What’s your return policy?
A: We offer a 30-day return window for unused products in their original packaging. Return shipping costs may apply. Custom or special-order items may have different return terms. Contact us to request a prepaid shipping label.

Purchasing

Q: Where can I buy SmartFlow toilets?
A: SmartFlow toilets are available at www.smartflowtoilet.com, Amazon, and select retailers.

Still Have Questions?

Q: How can I get more help?
A: Can’t find what you’re looking for? Contact our customer service team at 317-802-9363 or email us via our website. We’re here to help!